Posted in customer experience, usability on May 12th, 2008
The everyday lives of your readers and customers:
Going
Deciding
Buying
Teaching
Consuming
Juggling
Worrying
Dreaming
Learning
Waiting
Competing
Helping
Carrying
How have you helped today?
Posted in customer experience, usability on Dec 13th, 2007
I hadn’t heard much about this, but it is sort of blowing my mind: major universities are putting their courses online for anyone, anywhere, to access… for free. Here are two:
MIT’s OpenCourseWare
They now have over 1,800 courses online.
Open Yale Courses
They just launched with 7 courses, and are looking to expand to 30.
There are universities from […]
Posted in usability on Dec 12th, 2007
Darren Rowse explains how spending more time offline has made him a more productive blogger. Instead of constantly checking email, stats, IM, and other blogs, he has time to focus on:
Writing
Strategic thinking
Family
I see this trend more and more - as we are given a constant array of options to use our time, experience our passion, […]
Posted in customer experience, usability on Nov 24th, 2007
Daniel Eran Dilger posted a review of why Microsoft’s Zune music player has failed, and will continue to fail. In his piece, he had one nugget that speaks to the new relationship between producers and consumers:
“Microsoft doesn’t seem to understand the engineering art of leaving things out. Instead of making tough choices, the company just […]
John Battelle takes a snarky look at a what-if: What if Google had to design their website to be optimized for search engines. The result is a crowded web page that is suddently much less useful.
Many sites look like this, as they try to constantly catch up to catch as many eye-balls as possible, instead […]
Posted in social media, usability on Oct 17th, 2007
Online Journalism Review shares tips on “How to manage an online community.”
Be part of a community before you start one
Stay informed about your publishing software
You’re running the board to learn, not to show off
Set the rules, then explain them up front
RBI CEO Tad Smith comments on his vision for how to move B2B websites forward, in terms of the balance between content vs. functionality & performance:
“To me, a dollar today spent on site engineering is better than one spent on building editorial content. This may seem counterintuitive, but there’s too much focus on content. What […]
Posted in usability on Oct 4th, 2007
With the rise of digital content, the TV schedule is becoming irrelevant.
“As channel choices and technological options have expanded, fewer of us are watching the same shows at the same time on the same day. And it’s increasingly affecting the national conversation.”
“The rules are, everyone gets a three-day window,” says Greg Wilson, 39, project manager […]
Posted in usability on Sep 18th, 2007
The New York Times has stopped charging for most sections of its website, including its TimeSelect content, and a large chunk of their archives. The reason for the change:
“What changed, The Times said, was that many more readers started coming to the site from search engines and links on other sites instead of coming directly […]
Posted in usability on Sep 13th, 2007
A small piece of feedback to the Washington Post makes a really good point about the scare time of readers, compared to the vast amount of media and information they are confronted with:
“If the average paper has about 200 stories and the average reader has about 20 minutes to read it, he can spend only […]
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