Posted in social media, customer experience, innovation on Jul 18th, 2008
I am not a first adopter. I look for trends when new services or products reach the “tipping point,” and begin making sweeping behavioral changes within what I would call “average” Americans.
Today I want to talk about Facebook, the social network that started out for college students, and has spread well beyond.
FACEBOOK CHANGED MY LIFE.
It’s […]
Posted in mobile, innovation on Jul 10th, 2008
A month ago the iPhone 3G was announced.
During the announcement presentation, the Internet was sometimes described as a “cloud,” that can store information, and is universally present.
And I can’t help but feel that soon, we will all live in the clouds.
Clouds that follow us, and become the center of our lives.
Your files and documents will […]
Posted in innovation on Jul 8th, 2008
This week I am reading "The Pixar Touch," which gives a detailed history of the company. One great nugget:
"The odysseys of… Pixar as a whole, bring to mind the observation of the maverick economist Joseph Schumpeter that successful innovation "is a feat not of intellect, but of will." Writing about the psychology of entrepreneurs in […]
Posted in quality on Jul 6th, 2008
In March, Joseph Juran passed away at 103 years of age. Some of his accomplishments:
Helped establish the field of quality management, which lead to the development of Six Sigma and lean manufacturing.
Created the 80-20 rule, otherwise known as the Pereto principle.
But what struck me most was the power of his longevity:
His marriage lasted 81 years.
At […]
Posted in innovation on Jul 6th, 2008
I am reading the book Blue Ocean Strategy. It centers on the metaphor that red oceans represent the market space where all of your competitors operate. It is red, because it is bloody with competition. (sorry about the graphic imagery, I didn’t write the book!) On the other hand, blue oceans are uncontested new markets […]
Posted in innovation on Jul 3rd, 2008
"Have nothing in your houses that
you do not know to be useful
or believe to be beautiful."
– William Morris
People don’t read online, they scan. They are offered unlimited options on where to click, or what to search on. Their lives are busy; their minds are full; their TiVo is calling.
So how do we create articles […]
